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Q: |
How do you get registered? |
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A: |
Call in or email customer service and just give us your name, billing address and telephone number.
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Q: |
What time is customer service available? |
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A: |
Monday, Wednesday and Friday 9am-5pm est. and Tuesday and
Thursday 9am-9pm est.
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Q: |
Will you mount a personal stone into your mountings? |
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A: |
No, the only stones that we will mount are those that are
purchased through AVC.
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Q: |
Do you have a show schedule? |
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A: |
No, but we will show you anything that you request want
to see whenever you want to see them.
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Q: |
What channel do you broadcast on? |
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A: |
Direct TV 224 and Dish Network 221.
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Q: |
How do I return merchandise? |
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A: |
Contact customer service via telephone or email to retrieve
an RMA number and they will give you further instructions.
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Q: |
We get your show in Canada, when will we be able to register and purchase
items? |
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A: |
We are currently unable to provide our services to you.
You will be providing our services to you very shortly. We hope that you remain
a loyal spectator for your jewelry shopping enjoyment.
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Q: |
If I buy a mount and then buy a stone, may I return both to get them
mounted by your company? |
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A: |
Yes, we will always extend the courtesy of customizing your
merchandise that you purchase from us.
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Q: |
How do I cancel an order before it is shipped?
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A: |
You may cancel during the show that you purchased from or
call customer service to do so. We will not cancel custom orders if the work has
already been done.
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Q: |
Do you accept special request? |
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A: |
Yes, if you contact us with details we will do our best
to honor your special request.
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Q: |
What does it mean when you have an AVS mismatch? |
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A: |
This means that 1 or more of the numbers in your billing
address doesn’t match the information that your credit card company has on their
files.
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