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Customer Care: 678-518-5911
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Help and Information
Need help finding a product or ordering from our store? Please refer to the information below. If you do not find the answers you are looking for, please email us at help@shopavc.com for additional help.
Placing An Order
 Ordering from our store is fun and easy! Just follow these simple steps:
          1.   Browse the store until you find the product you want to purchase.

           2.   Click on the "Add to Cart" button located below the product price.

           3.   You will then be directed to the Shopping Cart. Review the products in your Shopping Cart. To continue shopping, click on the "Continue 
                Shopping" button. If you are ready to purchase your products, simply click the "Checkout" button.

           4.   Fill in your shipping address. Check the box next to "My billing address is the same" if the address you want the item to be shipped to is
                the  same as your credit card billing address. If your billing address is different than your shipping address, you will then be asked to
                enter your  billing address for the credit card which you will use to purchase the item.

           5.   Choose a shipping method. The cost of the shipping method that you choose will be added to your order summary.

           6.   Review your shipping address, shipping method and order summary. Then click on "checkout" to proceed to your payment method.
          7.   Please fill out your credit card information and click "Submit". Your credit card will be verified immediately. If the payment method results in
                 an  error, please re-enter your credit card information or use a different card.

          8.   Review your confirmation page. You can print this page for your records.
Payment Options
We accept the following major credit cards: Discover, MasterCard and Visa. Please be sure to verify your billing and credit card information on the Checkout page when you make a purchase. Your billing and credit card information should match the information found on your credit card statement. Incorrect information may delay your order.

 Returning An Item
Before returning an item, please read our Return Policy below to verify that your item is returnable. If you have any questions about the return policy of an item, please call us at 678-518-5911 or email us at returns@shopavc.com.

For All Products
We offer a 30-day return policy on all products. To return items that you purchased, call our customer service line at 678-518-5911 or email us at. Be sure to give us your order number and contact information to ensure that this request is processed immediately. Upon submitting your request, you will receive a Return Authorization Number within 24 hours. Once you receive the Return Authorization, you can send the package back to the shipping address indicated on the box, Attention: localhost:2814 Returns. Be sure to reference the Return Authorization Number on the box.

If you received a defected item, immediately call the customer service number or email us and let us know that the item is defected. You will need to return the item to receive a refund or to exchange the product. Please note that all products returned must contain all original boxes and packing materials, contain all manuals, blank warranty cards, certificates, ratings and other accessories and documentation provided by the manufacturer

Canceling Your Order
To cancel an order that you have placed with our store, you must first make sure that your item has not been shipped by calling us at 678-518-5911. If your order has not been shipped, submit a cancellation request over the phone, or email us at cancellations@shopavc.com. You will receive an email confirming the cancellation. If your item has been shipped, please refer to our Return Policy.

Shipping and Delivery Options
The shipping prices will vary according to the size and weight of the item or items being sent. We will automatically calculate the shipping costs upon Checkout.

To ensure that you will receive your items in the timeframe you requested, we will often ship your items from multiple locations. Once the items have been shipped, you will receive an email confirmation and tracking number(s) to track your order.


The following are the shipping methods available

Ground Shipping: Items shipped via ground will arrive within three to seven business days after the order has been processed.

Two Day Shipping: Items will arrive within two business days after the order has been processed.

Next Day Shipping: Items will arrive within one business day after the order has been processed.

**Private couriers may not service certain locations in the U.S.; in these rare cases, local freight services may be used.**

Shipping Delays
If an order is delayed or backordered, you will immediately receive an email notification. If you do not want to wait for the item, simply contact us at 678-518-5911 or email us at cancellations@shopavc.com to cancel your order.