America’s Value Channel
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America’s Value Channel
Help and Information
Need help finding a product or ordering from our store? Please refer to the information below. If you do not find the answers you are looking for, please email us at help@shopavc.com for additional help.

Placing An Order
Ordering from our store is fun and easy! Just follow these simple steps:
  • Browse the store until you find the product you want to purchase.
  • Click on the "Add to Cart" button located below the product price.
  • You will then be directed to the Shopping Cart. Review the products in your Shopping Cart. To continue shopping, click on the "Continue " button. If you are ready to purchase your products, simply click the "Checkout" button.
  • Fill in your shipping address. Check the box next to My billing address is the same" if the address you want the item to be shipped to is same as your credit card billing address. If your billing address is different than your shipping address, you will then be asked to billing address for the credit card which you will use to purchase the item.
  • Choose a shipping method. The cost of the shipping method that you choose will be added to your order summary.
  • Review your shipping address, shipping method and order summary. Then click on checkout to proceed to your payment method.
  • Please fill out your credit card information and click Submit. Your credit card will be verified immediately. If the payment method results in error, please re-enter your credit card information or use a different card.
  • Review your confirmation page. You can print this page for your records.


Frequently asked questions
1) Q: How do you get registered?
A: Call in or email customer service and just give us your name, billing address and telephone number.

2) Q: What time is customer service available?
A: Monday, Wednesday and Friday 9am-5pm est. and Tuesday and Thursday 9am-9pm est.

3) Q: Will you mount a personal stone into your mountings?
 A: No, the only stones that we will mount are those that are purchased through AVC.

4) Q: Do you have a show schedule?
A: No, but we will show you anything that you request want to see whenever you want to see them.

5) Q: What channel do you broadcast on?
A: Direct TV 224 and Dish Network 221.

6) Q: How do I return merchandise?
A: Contact customer service via telephone or email to retrieve an RMA number and they will give you further instructions.

7) Q: We get your show in Canada, when will we be able to register and purchase items?
A: We are currently unable to provide our services to you. You will be providing our services to you very shortly. We hope that you remain a loyal spectator for your jewelry shopping enjoyment.

8) Q: If I buy a mount and then buy a stone, may I return both to get them mounted by your company?
A: Yes, we will always extend the courtesy of customizing your merchandise that you purchase from us.

9) Q: How do I cancel an order before it is shipped?
A: You may cancel during the show that you purchased from or call customer service to do so. We will not cancel custom orders if the work has already been done.

10) Q: Do you accept special request?
A: Yes, if you contact us with details we will do our best to honor your special request.

11) Q: What does it mean when you have an AVS mismatch?
A: This means that 1 or more of the numbers in your billing address doesn’t match the information that your credit card company has on their files.

 
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TESTIMONIALS
Hi!
"I received my 10 ctw Copper bearing tourmaline parcel today… and WOW …are you kidding me? For the price I honestly expected more inclusions and lighter color. "
SCORE! Thanks again!
-Jan A

"I would like to thank Marvin, Wade and Kia for helping me select specific gemstones and working with me on a price so I could afford to purchase them.."
- Steve R

"I just wanted to send some “Kudos” your way regarding Rita in Customer Service. She has always been kind, courteous and helpful in all the dealings I’ve had with AVC."
-Beth R

"Working with AVC Customer service department was a novel experience, Rita gets things done."
-Jean M

"Without a doubt the best I have ever encountered."
-Debra K
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