View Cart   0 Items
Customer Care: 678-518-5911
My Account : Sign In : Contact : Register : Watch Live
Search 
Frequently Asked Questions (FAQ’s)
1) Q: How do you get registered?
A: Call in or email customer service and just give us your name, billing address and telephone number.
2) Q: What time is customer service available?
A: Monday, Wednesday and Friday 9am-5pm est. and Tuesday and Thursday 9am-9pm est.
3) Q: Will you mount a personal stone into your mountings?
 A: No, the only stones that we will mount are those that are purchased through AVC.
4) Q: Do you have a show schedule?
A: No, but we will show you anything that you request want to see whenever you want to see them.
5) Q: What channel do you broadcast on?
A: Direct TV 224 and Dish Network 221.
6) Q: How do I return merchandise?
A: Contact customer service via telephone or email to retrieve an RMA number and they will give you further instructions.
7) Q: We get your show in Canada, when will we be able to register and purchase items?
A: We are currently unable to provide our services to you. You will be providing our services to you very shortly. We hope that you remain a loyal spectator for your jewelry shopping enjoyment.
8) Q: If I buy a mount and then buy a stone, may I return both to get them mounted by your company?
A: Yes, we will always extend the courtesy of customizing your merchandise that you purchase from us.
9) Q: How do I cancel an order before it is shipped?
A: You may cancel during the show that you purchased from or call customer service to do so. We will not cancel custom orders if the work has already been done.
10) Q: Do you accept special request?
A: Yes, if you contact us with details we will do our best to honor your special request.
11) Q: What does it mean when you have an AVS mismatch?
A: This means that 1 or more of the numbers in your billing address doesn’t match the information that your credit card company has on their files.